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Terms and Conditions

Terms and Conditions

 

AGREEMENT BETWEEN THE CLIENT AND OPERADORA DE SERVICIOS TURÍSTICOS HACIENDA DE LAS TRANCAS S.A. OF C.V.
This website is offered to you, the Client, subject to the acceptance, without any modification, of the terms, conditions and notifications contained in this document. Your use of this website constitutes your agreement to be bound by all the terms, conditions and notices contained herein.

LIMITATIONS TO PERSONAL AND NON-COMMERCIAL USE

Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. (“Hotel Hacienda de Trancas”) grants you permission to download from the network, reproduce and re transmit the information published on the Internet sites of Hotel Hacienda de Trancas (including: HaciendadeTrancas.com and those with extensions “. com.mx ”and“ .mx ”subject to your acceptance to submit to the following conditions:

 

1.- Copyright and trademark notifications

All content on this website is protected by Copyright © 2019 Operadora de Servicios Turísticos Hacienda de las Trancas S.A. de C.V., as well as its subsidiaries, affiliates and / or suppliers, Calle Estrellas 50A, Colonia Las Trancas, Dolores Hidalgo, Guanajuato, Mexico C.P. 37826, telephone +52 (418) 182 9500. All rights reserved.
The following brands and logos, and the names in the list below, as well as the associated brands, are registered trademarks that belong to Operadora de Servicios Turísticos Hacienda de las Trancas S.A. de C.V., to its subsidiaries and / or affiliates:
• Hacienda de Trancas® Hotel
• Hacienda de Trancas ®
The trademarks of HOTEL HACIENDA DE TRANCAS may not be used or displayed without prior written authorization of HOTEL HACIENDA DE TRANCAS.

You may download, reproduce and re transmit information from HOTEL HACIENDA DE TRANCAS only for non-commercial uses within your organization. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, grant a license to use, create derivative works of, transfer or sell any information, program, product or service that is in or obtained from this website.

You must keep and reproduce each copyright notice or any type of property notification in the information of HOTEL HACIENDA DE TRANCAS that you download from the network, reproduce or re transmit.
With the exception of the aforementioned limited authorization, no license or copyright of material of HOTEL HACIENDA DE TRANCAS, or any other part, is granted or conferred on you.
The websites of HOTEL HACIENDA DE TRANCAS may contain or refer to trademarks, patents, trade secrets, technologies, products, processes or other rights owned by Hotel Hacienda de Trancas and / or other parties. You are not granted or conferred any license or right to such trademarks, patents, trade secrets, technologies, products, processes or other rights owned by HOTEL HACIENDA DE TRANCAS and / or other parties. Regarding trademarks, patents, trade secrets, technologies, products, processes or other rights owned by third parties, HOTEL HACIENDA DE TRANCAS has entered into agreements with them to use them, but they are still registered trademarks and property rights of companies or respective people.

 

2.- Waiver of responsibilities

We do not declare, guarantee, agree or make a pact that establishes that everything you find here is error free, complete or accurate. Neither we nor the consultants of this site will be held liable for direct, indirect, incidental, consequential or punitive damages resulting from accessing or using this site.

YOU ACCEPT THAT THE USE YOU GIVE TO THIS SITE IS AT YOUR OWN RISK. THE CONTENT AND SERVICES PROVIDED BY THIS SITE ARE PROVIDED “IN THE STATE IN WHICH THEY ARE FOUND”. HOTEL HACIENDA DE TRANCAS WILL NOT DECLARE, GUARANTEE OR APPROVE ANYTHING CONCERNING THE PRECISION, RELIABILITY, UTILITY OR INTEGRITY OF THE CONTENT OF THIS SITE OR ANY SITE LINKED TO IT, OR NEITHER DECLARE THAT THE SITE WILL BE FOUND OR FREE UNINTERRUPTED WAY. To the maximum extent permitted by law, HOTEL HACIENDA DE TRANCAS disclaims all warranties, express or implied, including, but not limited to the warranties implied in merchantability, convenience for a particular purpose or non-violation. HOTEL HACIENDA DE TRANCAS does not guarantee that this site, or any site linked to it, or that the server that provides it, is free from computer viruses.

HOTEL HACIENDA DE TRANCAS strives, however, to keep the most up-to-date information in order to offer its clients / users the greatest possible peace of mind in the use of such information and in making constant monitoring of the servers for security verification.

 

3.- Limitation of liability

 

HOTEL HACIENDA DE TRANCAS will not be held liable for damages of any kind, including unrestricted, special, incidental, indirect or consequential damages arising from access to or inability to access this site, nor for the use or dependence on this site or its content , or for any damage that results from the loss of use, data or utilities, whether or not you are aware of the possibility of such damages and by any theory of responsibility. In addition to the above, HOTEL HACIENDA DE TRANCAS is not obliged to update the site or its content. You cannot be held liable for failure to update such content. Some states do not support the exclusion of implied warranties, or the limitation or exclusion of liability for incidental or consequential damages. However, if despite the exclusions contained in this Agreement, HOTEL HACIENDA DE TRANCAS, and / or its subsidiaries and / or affiliates, is found liable for damages or losses resulting from or in any way related to this site, the The company’s responsibility shall not exceed the amount of fees or charges paid by you to the company for the services and / or information in which such responsibility is found.

The information provided by HOTEL HACIENDA DE TRANCAS may contain technical errors or typographical errors. HOTEL HACIENDA DE TRANCAS reserves the right to make changes, corrections and / or improvements to the Hotel Hacienda de Trancas information, and to the products and programs described in the information without prior notice and at any time.
The websites of HOTEL HACIENDA DE TRANCAS contain information on the products and services HOTEL HACIENDA DE TRANCAS.

 

4.- Waiver of electronic responsibility

Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. and its affiliates, subsidiaries, and other related entities, and each of its officers, directors, agents and employees shall not be held liable for the following: breakdowns, failures, delays or difficulties in telephones, electrical and electronic devices, the network, internet , computers or computer components or computer programs. Nor will they be held responsible for mail, email, sending forms, connections, messages or captures of information that have been delayed, lost, stolen, or any of the above if they are illegible, incomplete, confusing, misdirected, maimed or Insufficient bearing, nor for the safety of any of the aforementioned cases.

Also, Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. and its affiliates, subsidiaries, and other related entities, and each of its officers, directors, agents and employees shall not be held liable for the inaccurate or inaccurate capture of information, whether caused by internet users or by any element of the equipment. or programming associated with, or used on the site or for any technical or human error that may occur during the processing of information related to this site.

If for some reason a certain part of the site does not work as it should including the case of infection by computer virus, errors, unauthorized intervention, fraud, technical failures or any other cause that exceeds the reasonable control of HOTEL HACIENDA DE TRANCAS, that corrupts or affect the administration, security, fairness, integrity or proper conduct of this site, HOTEL HACIENDA DE TRANCAS reserves the right (but not the obligation) at the discretion to prohibit any individual (including the information of the individual) from using the site and may also cancel, finalize, modify or suspend the site or any portion of the site and cancel such information.

Users also accept that Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. and its affiliates, subsidiaries and other related entities including each of its officers, directors, agents and employees shall not be liable or guilty in any way for damages, losses or damage to the individual’s computer that captures information, nor for the interception. or use of credit card information that is related to or resulting from the use of the site, or any sites, services or materials linked to or related to the use of “proofs” or authentic reservation mechanisms at any time. Nor will it be liable or guilty in any way for the damages, losses, claims or damages related to or resulting from this site, or the reservation mechanism, whether or not they operate on computers or networks used by the individual capturing information or communicating with such computers or networks.

 

5.- Use of the website

The reservation element of Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. This website is provided solely to assist customers in determining the availability of goods and services related to travel, and to make legitimate reservations, excluding any other purpose. You guarantee that you are at least 18 years old and that you have the legal authority to enter into this agreement and use this website in accordance with all the terms and conditions contained herein. You assume financial responsibility for your use of this website (as well as the use of your account by third parties, including, but not limited to, minors living with you). You agree to supervise the use of this website by minors using your name or account number. You also guarantee that all information provided by you or your family members when using this website is true and correct, without limitation, and without false or fraudulent reservations. You agree that the power to make reservations on this website will be used only to make legitimate reservations or purchases for you or for another person who has legally authorized you to act on your behalf. Do you understand that excessive use or abuse of the power to make reservations on this website may result in your being denied access to such power.

In the case of reservations or other services that may be subject to a fee, you agree to be bound by the terms and conditions imposed by the purchase, including but not limited to, the payment of all amounts due in compliance with the applicable rules and restrictions to the availability of rates, products or services. You will be fully responsible for the charges, fees, tariffs, taxes and appraisal resulting from the use of this website.

 

6.- Delivery of information

When you submit information to HOTEL HACIENDA DE TRANCAS by using this site, including but not limited to, ways to register, feedback, questions, comments, suggestions and other similar cases, accordingly, you:

(a) Declares and guarantees that such information is complete, truthful and accurate, and that you have all the rights to such information, which is your own original and unpublished work, and that it is not based in whole or in part in any pre-existing work or work of another person, which does not violate or violate in any way any property right, trademark, brand name, service mark, or any other written law or common law, or any personal or property right or interest, that such information is not abusive, obscene, profane, sexually explicit, threatening or illegal, and agrees to indemnify, defend and exonerate HOTEL HACIENDA DE TRANCAS from and against any type of claim of this nature, and agrees to resign and assign all rights to and ownership of any information

(b) You acknowledge that you (not HOTEL HACIENDA DE TRANCAS) are solely responsible for any damage that results from the infringement of property rights, copyright or any other damage that results from having delivered such information and the subsequent use given by HOTEL HACIENDA DE TRANCAS to the information;

(c) Automatically grants HOTEL HACIENDA DE TRANCAS the worldwide royalty-free right and license, exclusive to use, reproduce, publish, distribute or display such information (in whole or in part, by any means now known and used, or known and used in a future environment, in perpetuity), although you acknowledge that HOTEL HACIENDA DE TRANCAS is not obligated to use, reproduce, publish, distribute or display the information. Likewise, HOTEL HACIENDA DE TRANCAS reserves the right to monitor and review transmissions, use and information related to such use to ensure that the policies of HOTEL HACIENDA DE TRANCAS are complied with, and as a necessary clause to provide this Site and / or protect the rights and properties of HOTEL HACIENDA DE TRANCAS. HOTEL HACIENDA DE TRANCAS may also monitor and review stored transmissions without restriction, and by this means you acknowledge and consent to such monitoring. HOTEL HACIENDA DE TRANCAS knows the secret access codes.
HOTEL HACIENDA DE TRANCAS is free to use the ideas, concepts, knowledge or techniques contained in its communications for any purpose, including but not limited to, the development, production and / or marketing of products and services that incorporate such information.

 

7.- Links to third party sites

 

This website may contain links (hyperlinks) to websites operated by third parties that are not of Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. Such links are provided for reference only. Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. You do not control these websites, and do not assume responsibility for their content. The inclusion of hyperlinks to such websites does not imply approval of the material contained in such websites, nor any association with their operators.

 

8.- Currency conversion

The conversion rates (which may or may not be present at any time) on the websites of Hotel Hacienda de Trancas are based on information provided by a company hired for this purpose, and should be used as guidelines only. The room rates are guaranteed only in the currency provided by the booking engine of the sites. Currency quotes are updated in line with supplier information. The currency information provided to this website is believed to be accurate, but Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. and / or its subsidiaries and affiliates do not guarantee such accuracy.

 

9.- Climate

The weather information (which may or may not be present at any time) on the websites of Hotel Hacienda de Trancas is based on information provided by third parties. The climate information provided to this website is believed to be reliable, but Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. and / or its subsidiaries and affiliates do not guarantee such accuracy.

 

10.- No illegal or prohibited use

As a condition for the use of this website, you declare that you will not use it for any illegal or prohibited purpose in accordance with the terms and conditions contained herein.

 

11.- Changes to the agreement

Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. reserves the right to change this Agreement at any time without prior notice; Such changes will take effect immediately. By using, observing, transmitting, hiding, storing and / or using this site and / or its content in any way, you have agreed to accept each and every one of the terms and conditions described in this agreement, waive any right to claim the existence of ambiguities or errors in this agreement. If you do not accept this agreement, do not use the site. Please print and retain a copy of this agreement.

 

12.- General

Any claim related to this agreement or the materials contained in it will be governed by the laws in force in the United Mexican States. This statement includes the agreement in its entirety between the parties with respect to the subject in question, and invalidates all oral and written agreements prior to it. Therefore, no delay or lack on the part of Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. In the exercise of any right or remedy, pursuant to this, or imposition of the terms and conditions of this Agreement may be used as a waiver. If any part or provision of this Agreement is invalid, not applicable or void, the remaining portion will remain in full force and effect. The headings contained in this Agreement are used merely for reading convenience and will not be used in the interpretation of the Agreement.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Operadora de Servicios Turísticos Hacienda de las Trancas S.A. from C.V. as a result of this agreement or the use of this website.
The fictitious names of companies, products, people, characters, and / or data mentioned in this document are not intended to represent a real individual, company, product or event.

 

13.- Cancellation / modification policies

Individual reservations:

• Cancellations made 15 days after the date of “check-in”, a 10% charge applies to your credit card.
• For cancellations / modifications made after 12 noon, 3 days before the check-in date, the one-night room rate will be charged to the credit card
• In case of no-show and / or early departure, the one-night room rate will be charged to the credit card.
• If the room is marked as non-cancelable, non-refundable or similar, a 100% penalty applies regardless of the date on which the cancellation is requested.

 

Reservations for groups / conferences:

• In the event that the conference / group is not presented or canceled / modified (in part or in its entirety), 15 days or less from the “check-in” date, a 20% retention fee will apply.
• The withholding charge will be calculated as follows:
(Number of rooms that are canceled or not presented) X 1 night X (Daily rate applicable per room for the conference or group)
• In case of early departure, withholding will be charged for the nights booked, which are now released due to early departure.

This information is also available in: Español (Spanish)